New award for Perth Airport's staff service

Perth Airport CEO Kevin Brown said winning the prestigious award is testament to the pride Perth Airport team take in their work.

“In recent years we’ve really changed the way the people of Western Australia think about their airport,” Mr Brown said.

“A big part of that has been the $1 billion worth of new projects which have delivered greater efficiencies for our airline customers and a quality experience for passengers.

“But just as important has been the absolute focus of our team on providing the best service possible every day.

“That shows through in the independent Airport Service Quality ratings which now consistently have us ranked near the top of our Australasian peer group.

“And Perth Airport has now received five major national or international awards in the past 18 months.

“This latest award is a huge credit to our team members and our airport partners in areas like security, government agencies, cleaning, and retail and hospitality – not to mention our amazing Gold Coat Ambassadors.”

Mr Brown said the latest award underlined the importance of investing in building an even better airport.

“The $1 billion investment in the first wave of our redevelopment laid the foundation for the huge improvements in our airline and passenger satisfaction,” Mr Brown said.

“We’re now planning to invest a further $2.5 billion in a new runway, a major expansion of the international terminal, and the move of Qantas to the Central Airport Precinct.

“The Skytrax award shows the value of making these investments and will give our airline partners, travellers and the general public even greater confidence in our plans.

“We’re excited about the future of Perth Airport as Australia’s Western Hub and we think the community is starting to share that excitement too.”

The award was announced overnight at the 2018 Passenger Terminal Expo in Stockholm, Sweden.

The prestigious Skytrax awards are based on the world’s largest airport customer satisfaction survey where millions of customers from more than 100 countries evaluate the service levels at more than 550 airports around the world. The survey provides a global benchmark of airport excellence.

The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product including check-in, arrivals, transfers, shopping and dining, security and immigration, through to departure at the gate.

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