Airline contacts

If you're after information about baggage limits, the check-in process, baggage services or any other queries about your flight, please contact your airline.

Airline	Contact details	Websites
Aerlink	Customer service +61 7 3621 8300	aerlink.au Check-in information Baggage information
AirAsia Indonesia		airasia.com.au Online check-in Baggage information Ask Air Asia
AirAsia Malaysia		airasia.com.au Online check-in Baggage information Ask Air Asia
AirAsia X		airasia.com Online check-in Baggage information
Air Mauritius	Customer service (02) 9253 5845	airmauritius.com Online check-in Baggage information
Air New Zealand	Customer service 1800 132 476	airnewzealand.com.au Check-in information Baggage information
Airnorth	Customer service 1800 627 474	airnorth.com.au Check-in information Baggage information
Alliance Airlines	Customer service 1300 780 970	allianceairlines.com.au Check-in information Baggage information
ANA	Customer service 1800 716 823	ana.co.jp/en/au Online check-in Baggage information
Batik Air	Customer service +603 78415 388	batikair.com Online check-in Baggage information
Batik Air Malaysia	Customer service +603 78415 388	batikair.com Online check-in Baggage information
Cathay Pacific	Customer service +61 131 747	cathaypacific.com Online check-in Baggage information
China Southern Airlines	Customer service 1300 889 628	csair.com Online check-in Baggage information
Citilink	Customer service 1300 781 747	citilink.co.id/en Online check-in Baggage information
Emirates	Customer service 1300 303 777	emirates.com Online check-in Baggage information
Garuda Indonesia	Customer service +61 8 9214 5100	garuda-indonesia.com Check-in information Baggage information
Jetstar	Customer service 13 15 38	jetstar.com.au Online check-in Baggage information
Jetstar Asia	Customer service 13 15 38	jetstar.com.au Check-in online Baggage information
Malaysia Airlines	Customer service 13 26 27	malaysiaairlines.com Check-in information Baggage information
Nexus	Customer service (08) 6155 4500	nexusairlines.com.au Check-in information Baggage information
Philippine Airlines	Customer service 02 9249 9900	philippineairlines.com Online check-in Baggage information
Qantas	Customer service 13 13 13	qantas.com.au Check-in information Baggage information
Qatar Airways	Customer service +61 283 201 015	qatarairways.com Check-in information Baggage information
Rex Airlines	Customer service 13 17 13	rex.com.au Check-in information Baggage information
Scoot	Customer service +61 3 9999 7487	flyscoot.com Online check-in Baggage information
Singapore Airlines	Customer service +61 2 7209 4388	singaporeair.com Online check-in Baggage information
South African Airways	Customer service +61 02 9286 8960	flysaa.com Online check-in Baggage information
Thai Airways	Customer service 08 9265 8200	thaiairways.com Online check-in Baggage information
Virgin Australia	Customer service 13 67 89	virginaustralia.com.au Check-in information Baggage information
Vietjet	Customer service 1800 844 219	vietjetair.com/en Check-in information Baggage information
Vietnam Airlines	Customer service +84 24 38320320	vietnamairlines.com Check-in information Baggage information